If you run into any issues while updating your Here Buds, we suggest trying the below steps and then giving the Here One System Updater another shot:
- Ensure your computer is running Windows 7, Windows 10, Sierra, El Capitan, or Yosemite as the Here One System Updater is optimized for these operating systems. If your computer is on a different OS, please reach out to our support team and send us your logs so that we can further investigate. You can also try running the Here One System Updater on a friend’s computer that is running on one of these OS’s. For more information on finding what OS you're on, click here.
- Temporarily disable any firewalls or virus protection programs installed on your computer.
- Disconnect and reconnect the USB charging cable from your charging case and your computer.
If you’re still running into issues after trying the above, please send us a note here and let us know the error code the Here One System Updater is showing you.